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The Listening Post
  • About

    In the technology era, there are a million-and-one ways to connect with the world. With a million-and-one different needs and personalities, it is difficult to choose just one channel that will allow us to most effectively listen to and communicate with our customers and partners.

    Through the wisdom of experts and research by the authors, The Listening Post offers insights into a variety of aspects of today’s communication with a more specific focus on communicating effectively G2G (geek-to-geek).

  • About the Authors

    Darcy Pierce

    I’m actually just a kid trapped in a semi-adult body, I love cartoons, coloring and mac and cheese. I enjoy listening to Claire de Lune while taking ballet classes, but at the same time, a well-tuned muscle car is like music to my ears. I thrive on opportunities to spin what others find to be completely boring (or overly technical like microchips) into exciting and engaging marketing programs, because of this, Synopsys is my Disneyland and social media is my platform.

    Geeky Confession: I secretly love math and numbers. I can recall phone numbers after only a short glance, and for some reason find it necessary to memorize my credit card numbers.

    Hannah Watanabe

    The “jaw-dropper” fact that most people are surprised to learn is that I was homeschooled K-12. I have never regretted this, and in the end, I am still just your everyday California girl—can’t get enough beach or sun. Whether it’s a day trip to Santa Cruz, a weekend in L.A., or an adventure on the other side of the world, I love to travel. My favorite outdoor activity is camping, and my true love is tap dancing. Other than social media, my passion is working with children because I’m reminded of the days when a crisis was not getting a second cup of animal crackers at snack time.

    Geeky Confession: I occasionally spend an hour clicking on the ads on my Facebook page trying to figure out why they are targeting me. Then, I enter keywords into my profile in an attempt to capture ads that I’m actually interested in.

  • Archives

Twitter Helps Engineers

Posted by Darcy Pierce on September 14th, 2011

When we talk to engineers about social media, most have a basic understanding of what LinkedIn is, what Facebook does, and how great YouTube is, but many openly admit that they do not understand Twitter. Most people have the misconception that Twitter is just people talking about what they had for breakfast and miss the value that Twitter brings. For this post, not only are we going to explain how Twitter helps engineers, but we are also going to explain some of the Twitter jargon, since many find the platform somewhat obscure and confusing to use. Twitter is a very powerful listening tool that also has an extensive reach, if you know how to use it.

We suggest that the best way to figure it out is to start using it. Once you have a Twitter account, observe how other people are using it. Start searching for people and keywords. You’ll find that Twitter is a great way to get news, share content and keep up with anything and everything you are interested in. Twitter is a great place to stay up to date with what is going on in your industry. By following key influencers, you can set up a feed that alerts you to the very latest content and the most up to date news.  Give it a try. Go to the search bar on Twitter.com and search some keywords like “engineering” and see what people are talking about.

The key takeaway of this post is that Twitter is not just about what you had for breakfast. Twitter is a source of endless knowledge that you can digest while you eat breakfast each morning. You just have to know how to tap into this knowledge. Inside Twitter, you can find topical conversations and a great deal of shared information. We only listed a few examples above because the possibilities are endless.

On Twitter you can follow people who you already know or those you think just have something interesting to say. Unlike Facebook and LinkedIn, you do not send requests to be “friends” or become a “connection”, you simply follow people or companies that you are interested in hearing from and interacting with. By searching different topics, you can see the people that are talking about them and the conversations that are developing.

One you’ve figured out all of the topics that you want to be searching for and the content that you want to be collecting, you now need a place to aggregate all of this information. TweetDeck is the tool you are looking for. Don’t be afraid of its daunting appearance, TweetDeck is just a series of feeds and searches broken up into columns. One column is your main feed that includes tweets from all the people that you follow. All of the other columns are where you enter in your custom topics and #hashtags (explained later) that you want to be following. Once you specify a search term for a column, that column will aggregate every tweet made on that topic, even the tweets from people you are not following. New search columns can be added, deleted or moved to a different position at any time.

Now let’s talk about the 140 character limit. Every tweet you make should be adding some kind of value and with the limited characters, you have to think of the most important thing that you want people to know. You might have to word tweets differently then you would if you were saying it out loud, but with practice, the 140 character limit actually helps you to be a more relevant and concise writer.

It is good practice to make sure that you are @mentioning a company or a person when you talk about them in a tweet.

A retweet is almost like forwarding an email. When you see a tweet that you like, or a tweet that you would like to comment on, a retweet allows you to do this and share it with your followers.

You can send a direct message two ways, either by clicking on the “message” button located on the top of a person’s profile (button looks like small envelope) or by starting a tweet with the letter “D” followed by the person’s username (without an @ symbol).

As mentioned briefly, one way you can find information and help your tweets to be found is by searching for and using #hashtags for topics.

A #hashtag is a great way to make sure that your tweet gets a farther reach then just the people who follow you. Anyone who is searching that particular #hashtag will also potentially see your tweet.

For more details on how to use Twitter, read Twitter 101: How should I get started using Twitter?

@YouWhoReadThis Thank you for reading. Have questions or comments? Please share your thoughts below. #twitter #engineers #engineering ;-)

 

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